FAQ

Q: When is the next shop update?

A: I'm currently working through a high volume of commissions, so the next shop update will be after these orders are complete and I've had enough time to create, photograph, and list a selection of work in the shop. This could take a few months, as every piece takes considerable time to create. Please subscribe to my email newsletter or consider becoming a Patreon member to receive updates and gain access to new work when it becomes available before it's publicly visible on my website.

Q: You just posted about a new update on Instagram. Why can't I find newly listed items on your website?

A: Patreon members get access to new available artwork first, then email subscribers one day later, then general public after that. If all the pieces sell out, they won't be moved to the publicly available collections. You can view a selection of my favorite sold works in the Gallery of Favorites collection.

Q: Do you take commissions?

A: Due to a very high volume of commissions recently, I've decided to close commissions for an indeterminate period of time to be reopened at a limited number of spaces to Patrons first, then general public. I'm focusing on completing outstanding orders, and will announce new commission availability after I've had a chance to restock my website with new work. Learn more about commissions on my Patreon page at patreon.com/annettejanelle

Q: How much does a piece cost?

A: Every piece I create is a one of a kind work of art. Pricing varies pretty widely depending on the complexity and level of detail in the work as well as the overall aesthetic and functional success of the finished piece. The average cost of my most popular designs is around $100-$200. My most popular designs, people mugs, pots, etc. found in my Isolation Friends collection, range from $85 to $250+. Shipping cost is calculated at checkout and will vary depending on your location. I send everything from my studio here in Arizona.

Q: Do you ship internationally?

A: Yes, with some exceptions. I'm able to easily ship to countries in the European Union, Asia, Canada, Australia/nearby island nations, and South America. I'm currently unable to send to the UK due to new Brexit rules that I have no idea how to navigate, and there are a number of Middle Eastern countries that are prohibited from doing trade with the US. The purchaser will be responsible for any import fees imposed by their local authorities. 

Q: Can you give me general tips on how to get started making ceramics?

A: I'm not an instructor and have very little interest in becoming one. If you have very specific questions about techniques or tools that you've seen me using, I'll be happy to answer specific questions about that. Otherwise, you should invest some time doing your own research, enroll in a class, read forums and watch YouTube videos if you want general instruction or information to get started. There are many, many resources out there for beginners at no or low cost.